Refund policy

At Daiyo Electronics (S) Pte Ltd, we are committed to ensuring that our customers are completely satisfied with the products they purchase from our eCommerce website. We understand that sometimes, for various reasons, a customer may need to return a product they have purchased. Therefore, we have created the following refund policy to provide our customers with a clear understanding of how we handle returns and refunds:

  1. Return Eligibility:
  • Products purchased from our eCommerce website are eligible for returns within 7 calendar days from the date of delivery.
  • The product must be unused, in its original packaging, and in the same condition as it was received.
  • All accessories, manuals, and other items included with the product must be returned along with it.
  1. Non-Returnable Items:
  • Gift cards and promotional items cannot be returned.
  • Items that have been damaged, altered, or used may not be returned.
  1. Refund Options:
  • The refund will be issued using the same payment method used for the original purchase.
  • Shipping and handling charges are non-refundable.
  • If the product was purchased using a coupon or discount code, the refund amount will be adjusted accordingly.
  1. Return Process:
  • To initiate a return, please contact our customer service team via email at admin@daiyo.sg within 7 calendar days from the date of delivery.
  • Our customer service team will provide you with instructions on how to return the product.
  • Once we receive the returned product and confirm its eligibility for return, we will issue the refund within 5 business days.
  1. Return Shipping:
  • Customers are responsible for the shipping cost associated with the return.
  • We recommend that customers use a trackable shipping method and purchase shipping insurance to protect against loss or damage during transit.
  • If the returned product is damaged during transit due to inadequate packaging, we reserve the right to reject the return and deny the refund.
  1. Exchange:
  • We do not offer direct exchanges for products purchased from our eCommerce website.
  • If you wish to exchange a product, please initiate a return for the product you wish to exchange and place a new order for the desired product.

We hope this policy helps our customers understand the process for returning a product purchased from Daiyo Electronics. If you have any questions or concerns, please feel free to contact our customer service team for assistance.