Shipping policy
Shipping Policy for Daiyo Electronics (S) Pte Ltd
At Daiyo Electronics (S) Pte Ltd, we are committed to providing the best possible service to our customers. This includes offering a reliable and efficient shipping service for all orders placed through our eCommerce website.
Shipping Information:
We ship to all addresses within Singapore.
We offer free shipping on all orders above SGD 19.99.
For orders below SGD 19.99, a flat rate of SGD 3 will be charged for shipping.
All orders are processed and shipped within 1-3 business days of payment verification.
Customers will receive an email confirmation with tracking information once their order has been shipped.
We use reputable courier services to ensure that orders are delivered in a timely and secure manner.
Delivery times:
Delivery times may vary depending on the location of the delivery address and the availability of the product.
Standard delivery times are typically between 3-5 business days.
Customers can choose to pay for expedited shipping for an additional fee.
Delivery times for expedited shipping are typically between 1-2 business days.
Delivery Attempts:
Our courier service will make three attempts to deliver the package to the shipping address provided by the customer.
If the package is not successfully delivered after three attempts, it will be returned to Daiyo Electronics (S) Pte Ltd.
Customers will be notified via email if their package is returned.
Lost or Stolen Packages:
Daiyo Electronics (S) Pte Ltd is not responsible for any lost or stolen packages.
Customers are responsible for providing accurate and complete shipping information to ensure successful delivery.
If a package is lost or stolen, customers are encouraged to contact the courier service directly to file a claim.
Shipping Restrictions:
Daiyo Electronics (S) Pte Ltd reserves the right to restrict shipping to certain addresses or regions for security or other reasons.
Customers will be notified via email if their order is affected by shipping restrictions.
Returns:
Customers may return any item purchased from Daiyo Electronics (S) Pte Ltd within 7 days of delivery for a refund or exchange.
To be eligible for a return, items must be in their original condition and packaging, and must not have been used or damaged.
Customers are responsible for shipping costs associated with returns or exchanges, unless the item was damaged or defective upon receipt.
To initiate a return or exchange, customers should contact Daiyo Electronics (S) Pte Ltd customer service via email at admin@daiyo.sg.
Refunds will be processed within 5 business days of receipt of the returned item.
Changes to Shipping Policy:
Daiyo Electronics (S) Pte Ltd reserves the right to make changes to this shipping policy at any time.
Any changes will be communicated to customers via email or by posting a notice on our eCommerce website.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please contact us at:
Daiyo Electronics (S) Pte Ltd
2 Kallang Pudding Road,
#07-11, Mactech Building
Singapore 349307
Email: admin@daiyo.sg
Phone: +65 6743 9522